01
Why is this information published?
Publishing clearly who a healthcare provider is, what services it offers, how it processes your data and what your rights are is both a regulatory requirement and the basis of a relationship of trust. These pages contain documented answers to your questions about the clinic.
02
For what purpose is my personal data processed?
Your data is processed to create your appointment, to plan and carry out your treatment, to meet legal record-keeping obligations and to reply to you. Use for marketing purposes requires separate consent, and declining it has no effect on your treatment.
03
How long is my data kept?
Minimum retention periods set by health regulation apply to medical records; once the period ends, the records are destroyed. Non-medical data such as contact form entries and marketing consent is kept for a shorter period and is deleted on request.
04
Can I ask for my data to be deleted?
Yes. You can submit your request through our contact channels. Medical records that regulation requires to be kept cannot be deleted before that period expires; you are told so with the reason. Non-medical records are deleted on request.
05
Is my data shared with third parties?
Your health data is not shared with third parties for marketing. Sharing occurs only where treatment requires it (for example the impression and shade information sent to the laboratory) or where there is a legal obligation, and then only to the minimum extent needed.
06
Does the site use cookies?
Cookies necessary for the site to function are used. Measurement and marketing cookies run only if you have given consent; if you decline, they are not loaded. You can change your preference at any time.
07
How do I change my cookie preference?
You can update your preference from the cookie settings link at the foot of the page. You can also reset your consent by clearing the site's data in your browser settings; the preference is then asked again on your next visit.
08
Does the information on the site replace medical advice?
No. All content on the site is for general information and does not replace examination, diagnosis or treatment. The same symptom can have different causes. If you have a complaint, see a dentist rather than waiting on the basis of what you read here.
09
Why is there no price information on the site?
Announcing prices, discounts and campaigns for health services is restricted by regulation. The scope of the same treatment also varies from person to person; a figure given without an examination would be misleading. The treatment plan and cost information are given in writing after an examination.
10
Why are phrases such as 'the best' or 'guaranteed' not used?
Claims of superiority or promises of outcome are contrary to regulation in health services. No dentist can guarantee the result of a treatment; factors such as oral hygiene, smoking and attending reviews also determine it. For this reason the site carries only verifiable information.
11
Who holds the copyright in the site's content?
All rights in the text, images and video on the site belong to Özel İstanbul Diş Kliniği. Copying, reproducing or using them elsewhere without permission is unlawful. If you quote, please cite the site address as the source.
12
Are you responsible for external links?
No. The owners of other sites are responsible for the content and privacy practices of pages we link to. When you follow a link you move to another organisation's page, where different rules apply.
13
Where do I apply to exercise one of my rights?
You can exercise your rights to access, correct and delete your personal data, and to object to its processing, through the channels on the contact page. You need to provide information confirming your identity; this is to prevent your data being given to someone else. Your application is answered within the period set by regulation.
14
Can I obtain a copy of my treatment records?
Yes. Your treatment records and images belong to you; a copy is provided on written request and radiographs can be shared digitally. These documents are needed if you see another dentist, seek a second opinion or continue care in another city.
15
What is informed consent and why do I sign it?
Informed consent is the document showing that you understand the procedure, its alternatives, the possible risks and what would happen if nothing were done. You have the right to ask about anything you do not understand before signing. Having signed does not remove your right to stop the procedure at any point.
16
How do I make a complaint to the clinic?
You can send your complaint through any of our contact channels. Stating the problem, the date and whom you saw speeds up the review. Every submission is recorded and you receive a reply. Your right to apply to the relevant official authorities always remains.
17
Which measurement tools does the site use?
Standard measurement tools are used to understand visit statistics and advertising performance; they run only if you have given consent. These tools do not process your health data. Information such as IP addresses is masked when recorded.
18
Does filling in the contact form commit me to anything?
No. The form simply allows us to contact you; it creates no commitment to treatment and no payment obligation. If you change your mind, telling us is enough and your record is deleted on request.
19
How is consent obtained for patients who are minors?
For patients under eighteen, consent is obtained from a parent or legal representative and a companion is expected to be present throughout treatment. The child is also informed in a way appropriate to their age; knowing what will happen reduces anxiety.
20
How is the accuracy of the site's information assured?
Medical content is prepared in line with the views of the clinic's dentists and reviewed as practice changes. If you find information you believe is wrong or incomplete, you can report it through our contact channels; every report is checked and, if correct, the content is updated.
21
Where can I find the clinic's official details?
Details of the organisation, its field of activity, the limits of its responsibility and its contact details are published on the imprint page. This information is there so that you can verify who a healthcare provider is, and it is updated when anything changes.
22
What is done for the site's security?
The site is served over an encrypted connection, so information you send through the form is protected in transit. Access to the administration panel requires authorisation and failed login attempts are limited. Even so, we advise against sending health information through channels such as social media.
23
Can someone else find out about my appointment?
No. Your appointment and treatment information is shared only with you, or with a parent or legal representative for child patients. Health information is not passed to a relative calling on your behalf; on matters such as conveying an appointment time we act with your consent.
24
Does the site display advertising?
No, no third-party advertising is displayed. Measurement and advertising performance tools run only to assess our own promotional activity, and only if you have given consent.
25
Will I be told if the legal texts change?
The date each text was last updated is stated on the page. Significant changes are announced on the site. If a change affects cookie preferences, your consent is requested again.
26
Is information I post on the clinic's social media accounts protected?
The privacy rules of the social media platforms apply and those platforms are not under our control. For this reason, do not share health information, radiographs or identity details through social media; the telephone and WhatsApp are more appropriate channels.
27
I live abroad — how is my data protected?
Your data is processed and stored in Türkiye under the Personal Data Protection Law. Your rights of access, correction and deletion apply regardless of where you live and can be exercised through our contact channels.
28
What should I do if I do not understand part of these pages?
Simply ask through our contact channels and it will be explained in plain terms. Legal texts being understandable is your right. If there is a clause you do not understand in a consent document in particular, always ask before signing.
29
Which regulations does the clinic operate under?
The clinic is subject to the health regulations and promotional rules that apply to private oral and dental health providers. The provisions of the Personal Data Protection Law also apply to the processing of personal data.
30
Whom are these pages for?
For anyone considering treatment who wants to know who the provider is, what will happen to their data and what their rights are. You are not obliged to read them, but they are among the first places to look when assessing a healthcare provider.
